Director, Corporate Retention at Reliance Health

Reliance Health is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets. We are also backed by some of the world’s most prominent investors including Partech, Y Combinator, and Tencent.

We are recruiting to fill the position below:

Job Title: Director, Corporate Retention

Location: Lagos
Job Engagement: Full Time

Description

  • This role is accountable for onboarding, measurable value optimization, retention, and growth of corporate clients in the Nigerian market.
  • This role will report to the SVP of Customer Success.

Responsibilities
Your Responsibilities will include:

  • Developing and implementing a strategy, plan, and KPIs for retention, customer satisfaction, and revenue growth for corporate clients in Nigeria
  • Managing Corporate Retention Executives, each of which will have a team of Corporate Retention Associates that manage a portfolio of corporate client
  • Ensuring compliance with standard processes for onboarding, engagement, and renewals.
  • Working closely with the Nigerian Country Manager accountable for sales to ensure a seamless onboarding experience
  • Working cross-functionally to implement a plan
  • Managing the onboarding and contract renewal process for all Nigerian corporate clients
  • Ensuring HR Administrator and Enrollee engagement to optimize measurable value
  • Launching an upsell/cross-sell plan to improve the healthcare experience
  • Creating and delivering data analytics-driven reporting and communicating to multiple stakeholders

Requirements
Skills Required:

  • 10 years of corporate retention or customer success experience
  • Healthcare or Insurance experience in Nigeria
  • Experience implementing scalable solutions that drive customer satisfaction
  • You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a self-starter and demonstrate a high level of resilience
  • You are a strong mentor and coach who can build high-performing teams.

Benefits

  • Attractive Salary & benefits
  • Work alongside & learn from best-in-class talent
  • Join a market leader within the Insurance space
  • Unlimited leave days
  • Free office lunch
  • Fantastic work culture
  • Work and learn from some of the best in the industry
  • Great work-life balance.

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